Privacy Policy

1. Overview

Egyptian Wings Airline operates this website as a corporate and portfolio platform designed to present the brand, company profile, services, safety positioning, contact channels, and selected aviation-related information. The website is not currently a full online booking engine with live fare purchase, payment processing, or dynamic schedule booking.

Because the website includes contact forms, booking request forms, charter request forms, account features, profile management, authentication flows, and visit analytics, certain personal and technical information may be collected and processed when you interact with the platform.

2. Scope of this Policy

This Policy applies to information collected through the Egyptian Wings Airline website, including pages such as Home, About, Destinations, Charter, Contact, Safety & Compliance, Login, Sign Up, Forgot Password, Profile, and related administrative interfaces where applicable.

It also applies to information submitted through website forms, account authentication requests, password reset requests, profile updates, analytics events, and communications sent to or from the company through the website infrastructure.

3. Information We Collect

Depending on how you use the website, we may collect the following categories of information:

• Information you provide directly, such as your full name, email address, phone number, inquiry type or subject, and message content when you use the contact form.
• Information you provide when creating or using an account, including full name, email address, phone number, password, and profile details that you later update.
• Request data submitted through booking request or charter request forms, including the service details you choose to share with the company.
• Technical data collected when pages are visited, such as the page path, IP address, browser or device user agent, and visit timestamp.
• Browser-side storage data used to support site functionality, such as saved theme preference and local session-related authentication data.

4. Visit Analytics and Technical Logs

To understand website usage and improve performance, the website may send a visit event when a page is opened. These events are intended to help monitor traffic patterns, page usage, and platform activity.

Visit records may be stored in the database and can include the following information:

• Visited path or page route
• IP address
• Browser or device user agent
• Creation date and time of the visit record

5. Accounts, Authentication, and Session Data

If you create an account or sign in, the website may process authentication and profile information through the backend services. Account-related flows may include registration, login, loading the current user profile, updating profile data, changing password, and password recovery.

For session continuity on the frontend, the website may store authentication-related values in browser localStorage, including items such as ew_token, ew_user, and ew_is_logged_in. Theme preference may also be stored locally using the key theme.

• These values are used to help keep you signed in on the client side and personalize the interface state.
• Local browser storage can be accessed by the browser on the same device, so you should avoid using shared or untrusted devices for account access.
• Administrative access is intended to be restricted based on role permissions managed by the backend, where user roles may include user and admin.
• The role is determined by backend logic and is not intended to be set by public signup forms.

6. Contact, Support, and Email Communication

If you contact Egyptian Wings Airline through the website, the company may use the information you submit to respond to your request, manage support communication, review inquiries, or handle follow-up related to your message, charter interest, or booking request.

For password reset or account recovery flows, one-time codes or related account emails may be sent from the company email address Egyptian Wings Airline <egyptianwingsairline@gmail.com> using the website’s configured email delivery setup, such as Nodemailer with Gmail SMTP and an app password where enabled.

• Messages may be reviewed by authorized company or admin personnel.
• The website may later include sending a copy of certain inquiries or notifications to the company mailbox for operational handling.
• You should not send highly sensitive personal or payment information through general contact forms unless the company explicitly requests it through a secure process.

7. Cookies, Local Storage, and Similar Technologies

The website may use browser storage and related technologies to support functionality, presentation, and session continuity. At the current stage of the project, this mainly includes localStorage-based interface and session values rather than a full advertising or behavioral tracking cookie stack.

Examples of locally stored values may include theme mode settings and account session-related values necessary for the user experience on the frontend.

• theme: used to remember light mode or dark mode selection
• ew_token: used to keep the authenticated session state on the frontend
• ew_user: used to cache current user information on the frontend
• ew_is_logged_in: used to reflect login status in the interface

8. How We Share Information

Egyptian Wings Airline does not sell personal information through this website. Information may be shared only when reasonably necessary to operate the platform, provide requested services, comply with legal obligations, or protect the website and its users.

Depending on the operational setup, information may be processed by service providers or technical infrastructure used to run the website and backend systems.

• Website hosting, server, and deployment infrastructure providers
• Database and backend infrastructure used to store accounts, messages, requests, and analytics records
• Email delivery tools or SMTP providers used to send password reset or website communication emails
• Authorized internal administrators who need access to messages, users, or analytics records for legitimate operational purposes

9. Data Retention

Information is generally kept only for as long as necessary to operate the website, maintain account services, respond to inquiries, preserve reasonable business records, support security, and comply with legal or operational requirements.

The exact retention period may vary depending on the type of record, such as account data, contact messages, booking requests, charter requests, visit logs, security records, and administrative records.

10. Security Measures

The website is designed with security in mind, but no internet-based system can guarantee absolute security. Egyptian Wings Airline takes reasonable steps to reduce unauthorized access, misuse, disclosure, or alteration of information.

These steps may include backend authentication controls, role-based admin access, validation on submitted forms, anti-spam protections such as honeypot fields, rate limiting, and controlled access to administrative data.

• You are responsible for keeping your password confidential.
• You should log out after using your account on shared devices.
• If you believe your account or personal information has been compromised, you should contact the company promptly.

11. Your Rights and Choices

Depending on your location and applicable law, you may have the right to request access to your information, request correction of inaccurate information, request deletion of certain information, or object to certain uses where legally available.

You may also update some of your account information directly through the profile area when logged in.

• Request access to personal information held about you
• Request correction of inaccurate or outdated information
• Request deletion where retention is no longer required
• Contact the company regarding privacy-related questions or concerns

12. Children's Privacy

This website is not intended to knowingly collect personal information from children in violation of applicable law.

If you believe that a child has submitted personal information through the website without appropriate authorization, please contact the company so the matter can be reviewed.

13. Third-Party Links and External Services

The website may contain links to external websites, partner pages, or third-party services that are not controlled by Egyptian Wings Airline.

If you leave this website or interact with a third-party service, that service’s own privacy policy and terms will apply.

14. Changes to this Privacy Policy

Egyptian Wings Airline may update this Privacy Policy from time to time to reflect operational, legal, technical, or security changes.

When material updates are made, the content of this page and the listed last updated date should be revised accordingly.

15. Contact Us

If you have questions about this Privacy Policy, your personal information, or a privacy-related request, you may contact Egyptian Wings Airline through the website contact channels.

For operational email communication, the company may use the following address:

• Egyptian Wings Airline <egyptianwingsairline@gmail.com>
• You may also use the website contact form for privacy-related inquiries.